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Stanley Marcus
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I'm lucky that I was in retailing during the time that I call the golden age of retailing.
- Stanley Marcus
#Age
#Call
#Golden
#Lucky
#Time
Maybe it's my age that makes me very conscious of loose threads, but I don't think that's an earmark of a fine product. And whenever I have a deep-seated feeling like that, I convey it to the person who made it. Sometimes they curse me, and sometimes they thank me.
- Stanley Marcus
#Age
#Me
#Person
#Product
#Sometimes
I love to sell, to visualize something for someone and make them see it.
- Stanley Marcus
#Love
#See
#Someone
#Something
#Visualize
I thought: 'It would be great to create a series of clothes that looked like that tree.' Clothes that gave you the green of the leaf and the warm brown of the underside of that leaf and the vanilla colored blossom.
- Stanley Marcus
#Blossom
#Great
#Green
#Leaf
#Tree
If you demand the best, sometimes you get it.
- Stanley Marcus
#Best
#Demand
#Get
#Sometimes
#You
Owners of valuable works of art don't give to institutions that don't provide good air conditioning and have good shows.
- Stanley Marcus
#Air
#Art
#Good
#Institutions
#Valuable
Seeing so much of the same thing suppresses the desire to buy.
- Stanley Marcus
#Buy
#Desire
#Same Thing
#Same
#Seeing
As goods become more standardized - and mass production has that effect, standardizing product - the distinguishing factor between one store and another is going to be how skillful stores are in satisfying customers and making it a pleasant experience instead of a hostile experience.
- Stanley Marcus
#Experience
#How
#More
#Pleasant
#Product
Running those poor steers back and forth in the heat is ridiculous. What they ought to do is put the steers in the convention hall and run the delegates.
- Stanley Marcus
#Back
#Heat
#Poor
#Ridiculous
#Those
What we learned was that the collective glamour of a specialty store could sell a lot of merchandise.
- Stanley Marcus
#Collective
#Glamour
#Learned
#Lot
#Store
There's a right way to sell and a wrong way to sell.
- Stanley Marcus
#Right Way
#Right
#Way
#Wrong Way
#Wrong
I'd like to put together a think tank of people - economists, futurists, city planners, a few department-store people - to discuss reinventing the department store.
- Stanley Marcus
#City
#Economists
#Like
#People
#Together
It ought to be self-evident common sense that service is important to sales. But it's not.
- Stanley Marcus
#Common Sense
#Important
#Sense
#Service
Consumers are statistics. Customers are people.
- Stanley Marcus
#Consumers
#Customers
#People
#Statistics
I took to heart the instructions my father drilled into my head. Respect the customer. Pay attention to her. Take her package to her car. You broke your neck to get what she wanted because you never knew when the next customer would come along.
- Stanley Marcus
#Attention
#Car
#Father
#Heart
#Respect
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