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Patrick Lencioni
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The sad fact is that it would be fair to say that United is a generic, bureaucratic, tired company. A sort of DMV in the sky. No real culture. No real strategy. No real expectations for employees or customers. All of which is a shame.
- Patrick Lencioni
#Culture
#Expectations
#Sad
#Sky
#Tired
Failing to engage in conflict is a terrible decision, one that puts our temporary comfort and the avoidance of discomfort ahead of the ultimate goal of our organization.
- Patrick Lencioni
#Ahead
#Conflict
#Decision
#Organization
Contrary to popular wisdom, the mark of a great meeting is not how short it is or whether it ends on time. The key is whether it ends with clarity and commitment from participants.
- Patrick Lencioni
#Clarity
#Commitment
#Great
#Time
#Wisdom
When team members trust each other and know that everyone is capable of admitting when they're wrong, then conflict becomes nothing more than the pursuit of truth or the best possible answer.
- Patrick Lencioni
#Best
#Conflict
#Nothing
#Trust
#Truth
There is almost nothing more painful for a leader than seeing good people leave a growing organization, whether it's a priest watching a Sunday school teacher walk out the door or a CEO saying goodbye to a co-founder.
- Patrick Lencioni
#Good People
#Good
#School
#Teacher
#Walk
I have yet to meet members of a leadership team who I thought lacked the intelligence or the domain expertise required to be successful. I've met many, however, who failed to foster organizational health. Their companies were riddled with politics, various forms of dysfunction, and general confusion about their direction and mission.
- Patrick Lencioni
#Direction
#Health
#Leadership
#Politics
The truth is that intelligence, knowledge, and domain expertise are vastly overrated as the driving forces behind competitive advantage and sustainable success.
- Patrick Lencioni
#Intelligence
#Knowledge
#Success
#Truth
Trying to design the perfect plan is the perfect recipe for disappointment.
- Patrick Lencioni
#Design
#Disappointment
#Perfect
#Trying
On great teams - the kind where people trust each other, engage in open conflict, and then commit to decisions - team members have the courage and confidence to confront one another when they see something that isn't serving the team.
- Patrick Lencioni
#Confidence
#Courage
#Great
#See
#Trust
When truth takes a backseat to ego and politics, trust is lost.
- Patrick Lencioni
#Ego
#Lost
#Politics
#Trust
#Truth
You have to build trust among team members so that people feel free to admit what they don't know, make mistakes, ask for help if they need it, apologize when necessary, and not hold back their opinions.
- Patrick Lencioni
#Feel
#Free
#Mistakes
#People
#Trust
Without trust, the most essential element of innovation - conflict - becomes impossible.
- Patrick Lencioni
#Conflict
#Impossible
#Innovation
#Trust
For organizations seriously committed to making teamwork a cultural reality, I'm convinced that 'the right people' are the ones who have three virtues in common - humility, hunger, and people smarts.
- Patrick Lencioni
#Humility
#People
#Reality
#Teamwork
The fact is, employees cannot make breakthroughs if they can't openly and honestly disagree with their peers and their leader. Indeed, great leaders don't just permit conflict; they actively try to elicit it from reluctant employees as well.
- Patrick Lencioni
#Conflict
#Great
#Peers
#Try
#Well
Team synergy has an extraordinary impact on business results.
- Patrick Lencioni
#Business
#Extraordinary
#Impact
#Synergy
The best kind of accountability on a team is peer-to-peer. Peer pressure is more efficient and effective than going to the leader, anonymously complaining, and having them stop what they are doing to intervene.
- Patrick Lencioni
#Best
#Complaining
#Doing
#Pressure
#Stop
Life is full of surprises: new opportunities come up; that's part of the fun - the adventure of life. The thing is, chaos doesn't allow us to enjoy the adventure.
- Patrick Lencioni
#Chaos
#Fun
#Life
#New
#Surprises
Teamwork is a strategic decision.
- Patrick Lencioni
#Decision
#Strategic
#Teamwork
Whether we're talking about leadership, teamwork, or client service, there is no more powerful attribute than the ability to be genuinely honest about one's weaknesses, mistakes, and needs for help.
- Patrick Lencioni
#Leadership
#Mistakes
#Service
#Teamwork
Success is not a matter of mastering subtle, sophisticated theory but rather of embracing common sense with uncommon levels of discipline and persistence.
- Patrick Lencioni
#Discipline
#Matter
#Persistence
#Success
The majority of meetings should be discussions that lead to decisions.
- Patrick Lencioni
#Decisions
#Lead
#Majority
#Meetings
Meetings are the linchpin of everything. If someone says you have an hour to investigate a company, I wouldn't look at the balance sheet. I'd watch their executive team in a meeting for an hour. If they are clear and focused and have the board on the edge of their seats, I'd say this is a good company worth investing in.
- Patrick Lencioni
#Balance
#Good Company
#Good
#Meetings
The kind of people that all teams need are people who are humble, hungry, and smart: humble being little ego, focusing more on their teammates than on themselves. Hungry, meaning they have a strong work ethic, are determined to get things done, and contribute any way they can. Smart, meaning not intellectually smart but inner personally smart.
- Patrick Lencioni
#Ego
#Humble
#Smart
#Way
#Work
When leaders throughout an organization take an active, genuine interest in the people they manage, when they invest real time to understand employees at a fundamental level, they create a climate for greater morale, loyalty, and, yes, growth.
- Patrick Lencioni
#Growth
#Loyalty
#Organization
#Time
Teamwork requires some sacrifice up front; people who work as a team have to put the collective needs of the group ahead of their individual interests.
- Patrick Lencioni
#Ahead
#People
#Sacrifice
#Teamwork
#Work
I coach soccer, and my wife and I are very involved in our kids' lives. Our family is busy with doctor appointments, soccer practice, school, work, travel, vacation... life.
- Patrick Lencioni
#Doctor
#Family
#Life
#Travel
#Work
Engaged, enthusiastic, and loyal employees are pivotal drivers of growth and health in any organization.
- Patrick Lencioni
#Any
#Growth
#Health
#Loyal
#Organization
Although most executives pay lip service to the idea of hiring for cultural fit, few have the courage or discipline to make it the primary criteria for bringing someone into the company.
- Patrick Lencioni
#Company
#Courage
#Discipline
#Service
What's amazing is that so many leaders who value teamwork will tolerate people who aren't humble. They reluctantly hire self-centred people and then justify it because those people have desired skills.
- Patrick Lencioni
#Amazing
#Humble
#People
#Teamwork
#Value
If you could get all the people in the organization rowing in the same direction, you could dominate any industry, in any market, against any competition, at any time.
- Patrick Lencioni
#Competition
#Direction
#People
#Time
Employees who can't trust their leader to be vulnerable are not going to be vulnerable and build trust with one another.
- Patrick Lencioni
#Build
#Going
#Leader
#Trust
#Who
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