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Danny Meyer
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#Tags
Service is how product is delivered - the technical aspect.
- Danny Meyer
#Aspect
#How
#Product
#Service
#Technical
I grew up in a reform Jewish family in St. Louis. Our idea of Judaism was no bar mitzvahs and a Christmas tree that had a skirt at the bottom embroidered with the names of my grandparents.
- Danny Meyer
#Christmas
#Family
#Skirt
#Tree
#Up
It's the job of any business owner to be clear about the company's nonnegotiable core values. They're the riverbanks that help guide us as we refine and improve on performance and excellence. A lack of riverbanks creates estuaries and cloudy waters that are confusing to navigate. I want a crystal-clear, swiftly flowing stream.
- Danny Meyer
#Business
#Excellence
#Performance
#Us
Essentially what's going to determine how you succeed in New York is how people feel about the space, how delicious the food is, how they perceive the value and, most important of all, how they feel treated. My understanding is Stephen Starr is exceptionally good at all of this and his ability to create a transporting experience.
- Danny Meyer
#Experience
#Food
#Good
#Space
#Value
A great restaurant doesn't distinguish itself by how few mistakes it makes but by how well they handle those mistakes.
- Danny Meyer
#Great
#Handle
#How
#Mistakes
#Restaurant
#Well
At the base level, a burger is a piece of meat and a bun with something on it. It's simple but it seems to make a lot of people happy.
- Danny Meyer
#Burger
#Happy
#Meat
#People
#Simple
Sometimes, early in their careers, chefs make the mistake of adding one too many things to a plate to get attention. If a chef is just coming up with wiz-bang gimmicks on their plate, that has nothing to do with bringing real pleasure to people.
- Danny Meyer
#Chef
#Mistake
#Nothing
#Real
#Sometimes
Festive cocktails mean color, lots of color.
- Danny Meyer
#Cocktails
#Color
#Festive
#Lots
#Mean
Hospitality is almost impossible to teach. It's all about hiring the right people.
- Danny Meyer
#Impossible
#People
#Right People
#Right
Good service means never having to ask for anything.
- Danny Meyer
#Anything
#Ask
#Good
#Never
#Service
Hospitality exists when you believe that the other person is on your side.
- Danny Meyer
#Believe
#Hospitality
#Person
#Side
#Your
A restaurant is a compendium of choices that the owner has made. If you look around a restaurant, everything represents a choice: the kind of salt shaker that's on the table, the art on the walls, the uniforms on the waiters.
- Danny Meyer
#Art
#Choice
#Look
#Restaurant
#Salt
The most important thing you can do is make the distinction between customer service and guest hospitality. You need both things to thrive, but they are completely different.
- Danny Meyer
#Important
#Need
#Service
#Things
#Thrive
A cocktail done right can really show your guests that you care.
- Danny Meyer
#Care
#Cocktail
#Done
#Guests
#Right
Hospitality is present when something happens for you. It is absent when something happens to you. Those two simple prepositions - for and to - express it all.
- Danny Meyer
#Hospitality
#Present
#Simple
#Those
#Two
Every restaurant needs to have a point of view.
- Danny Meyer
#Point Of View
#Point
#Restaurant
#View
Union Square Cafe is all soul, not brain.
- Danny Meyer
#Brain
#Cafe
#Soul
#Square
#Union
Life is a series of waves to be embraced and overcome.
- Danny Meyer
#Life Is A
#Life
#Overcome
#Series
#Waves
There are three things that people pick up on the instant they walk into your home on Thanksgiving. They will be able to feel the human energy. They'll smell the food. And they will see, instantly, the table.
- Danny Meyer
#Energy
#Food
#Home
#Thanksgiving
#Walk
Constant, gentle pressure is my preferred technique for leadership, guidance, and coaching.
- Danny Meyer
#Gentle
#Guidance
#Leadership
#Pressure
A great restaurant is one that just makes you feel like you're not sure whether you went out or you came home and confuses you. If it can do both of those things at the same time, you're hooked.
- Danny Meyer
#Feel
#Great
#Home
#Restaurant
#Time
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